Author Newsletters: 6 Tips for Smart Strategies
Approximately seventy bajillion new books are released every day (give or take a few bajillion *smile*). That means our newly released books might have a hard time being noticed on retailers’ sites, such as Amazon, Kobo, or iBooks.
We often have to fight hard for every reader. We might blog, tweet, post on Facebook, pay for advertising, participate in blog tours or other promo, etc. But only a handful of that audience will take the step to check out our book.
So the last thing we want to do is have to fight to gain the same readers over and over. When we find readers who like our work, we want to hang onto them so they’re still in our audience for our next book.
How do we do that? One of the easiest and most effective ways to keep readers up to date on our book releases is with an email newsletter.
Let’s talk about some of the best practices for how to set up a newsletter—and what pitfalls to watch out for. *smile*
Tip #1: Don’t Wait to Set Up a Newsletter
As soon as we know we want to be a published author, we should set up a newsletter signup for our news (signed with an agent, publishing contract, etc.) and new release updates. Yes, it might be years before we have news to send, and we might not have any idea how we’d use our list yet. Set it up anyway. Start collecting names and emails.
My recommendation is to establish a basic website to act as our “online home base” and create our newsletter signup form as part of that site. A website does not have to include a blog, so we shouldn’t let the idea of “but I don’t want to blog” hold us back from creating a basic website.
But if we don’t want to create even a basic site yet, we can use a signup form on some newsletter providers’ sites. Mailchimp‘s signup forms can collect up to 2000 email addresses for free and can reside on their site, so all we have to do is link to the form. No website needed.
If we have a website that allows plugins (such as a WordPress.org site), we can use plugins like MailPoet to include a form and collect those names right on our site (so we fully “own” our list).
Either way, we shouldn’t wait to start collecting email addresses of people interested in us and our writing. I had a “new release”-specific newsletter (i.e., separate from my “new blog post” newsletter) set up from the very beginning, and it took me almost 5 years to send my first newsletter.
Yet even when I was still 3 years away from being published (and a much smaller blogger), I’d already collected 162 names. 55 of those subscribers who stuck around for 3-5 years before I sent my first New Release newsletter have opened an email from me within the past 3 months. Good contacts stay good.
Tip #2: Keep the Form Simple yet Informative
Ever come across a signup form that asks for everything but the kitchen sink? Yeah, I wouldn’t fill that out either.
No one wants to give out more personal information than they have to, so we want to keep our form basic:
- Name (just first name is okay)
- Email Address
That’s it. No kitchen sink necessary.
Technically, we don’t need our subscribers’ names, but many newsletter systems allow us to personalize the emails we send out (so “Hi (subscriber)!” turns into “Hi Jami!”). Even if we don’t know if we’ll take advantage of that feature, it’s nice to plan for the future.
That said, we should include more information about us and our writing at the top of the form. If someone comes across a link to our form and doesn’t know who we are, we should introduce ourselves. *smile*
An introduction can be as simple as a paragraph with:
- our name,
- our genre,
- the name and tagline of our books or series,
- links to our website or our books on Amazon, etc.
For example, a signup form might say:
Enjoy paranormal romance with a dash of mythology? Sign up for Jami Gold’s newsletter so you won’t miss when the next book in her Mythos Legacy series comes out!
As Jon, one of my readers, commented, it’s especially helpful to include that introduction if we’re going to link directly to our form from anyplace other than the end of our books. If we use that link for promotions or in our social media updates, etc., we can’t assume that someone who reaches our form knows who we are, so introducing ourselves to potential readers is important.
Tip #3: Make Our Signup Form Easy to Find
Once we have a form and a way to access it, we want to make that form super-easy for potential readers to find.
- We want it on every page of our website and/or blog.
- We want it on the front/home page of our site.
- We want it linked from our Facebook page.
- We want it linked from our books.
- We want it linked from our email signature.
- We want it linked from our Amazon, Goodreads, and other retailers’ “About the Author” sections.
We want that sucker everywhere. *smile* (Note to self: Set up the email signature link. *sigh*)
If a potential reader comes across our name or our books, we want to make sure they have the opportunity to hear from us in the future. That means we want to provide those opportunities wherever we can.
Tip#4: Go for Quality over Quantity
Just like with social media, where some people join “follow back” or “Like exchange” groups to make their follower numbers higher, some authors think email lists are a numbers game. They’re not.
We want our list to be full of our readers or potential readers, not people who don’t care about our writing. It would be far better to have 100 subscribers who open every email than to have 1000 subscribers who don’t read our newsletters—or worse, report us for spam.
With that in mind, here are some issues to watch out for with subscriber lists:
- Don’t add people to our list who didn’t specifically sign up for our list.
That means we shouldn’t add someone to our list just because they commented on our blog, they signed up for a generic promotion (with several authors, for example), or we happen to know their email address. That technique is a huge problem among authors and can get us in trouble for spam (which can lead to Mailchimp or our newsletter provider shutting down our account).
When I get an email from a newsletter I didn’t sign up for, I always report them for spam, and I know I’m not the only one. Many review bloggers and agents complain in heated tweets about authors signing them up for lists without permission.
- Watch out for poor-quality subscribers.
There’s a reason I don’t require an email address before people can download my worksheets and beatsheets. I want people to sign up for my newsletters because they actually want to hear from me. What a concept. *grin*
When we require an email before providing information unrelated to our writing, we’re more likely to fill our subscriber lists with people interested only in that information, not in our writing. Similarly, when we have contests or promotions that require people to sign up for our list to enter, we’re more likely to get a bunch of “giveaway junkies” in our lists.
Depending on our goals, we might not care, but it’s good to think about the quality of subscribers we want to focus on.
- Beware of running into email fees due to poor-quality subscribers.
Many newsletter providers (such as Mailchimp or MailPoet) offer a free version up to 2000 subscribers. What that means is that if we fill our list with poor-quality subscribers, that choice might hit our wallet, as we have to pay for a bunch of
slackers subscribers who don’t even open our emails.
In other words, poor-quality subscribers could hurt us financially and could endanger our whole list (if those subscribers don’t remember signing up for our list and report us for spam).
- Make it easy for people to unsubscribe.
For some authors, this might feel counter-intuitive, but again, we’re focusing on subscribers who are eager to hear from us. So we should include an unsubscribe link at the bottom of every email (often this is automatic from our provider).
In addition, we can include clear unsubscribe instructions within our newsletters. Because I have multiple lists (for blog posts and release news), I always give instructions on how to unsubscribe from one or both lists as well.
Tip #5: Need to Clean Up a List? Be Smart
Uh-oh… What if we weren’t careful when we first started our list, or what if we’ve been collecting those emails for so long that people might not remember they signed up?
A common piece of advice is to prune our list. This usually refers to deleting all subscribers who have never opened a newsletter or who haven’t opened an email from us in X amount of time. If we’ve been collecting emails for years, that could be a problem.
I’m not a fan of that advice even for active newsletters. The analytics from our newsletter providers aren’t perfect, and the way our provider can tell whether an email has been opened or not isn’t fail-proof.
Some email systems that our subscribers use won’t let our providers know when our newsletter emails have been opened. So if we rely on those analytics to decide who to delete, we might be deleting valid subscribers who do open our emails—and simply don’t pass on that notification to our newsletter provider.
Even if we see that a subscriber has opened an email in the past but hasn’t lately, we still might not know for sure. What if their email system went through an upgrade that changed its behavior? Or what if their old system is now forwarding emails to a new email address on a different system? Or maybe the settings on their desktop are different from their laptop. Etc., etc.
Rather than take that risk, it’s obviously better to keep our list clean from the beginning. However, if we didn’t do that or if our list is old, we can reconfirm our subscribers.
We can send one “final” newsletter email and tell our subscribers that we want to be sure that we’re only mailing those who are interested in our work. Then we can give the heads-up that this will be the last (or only, if our list has been accumulating for a while with no newsletters actually sent) newsletter unless they click a link to confirm that they want to stay on the list.
Obviously, we could make sure that reconfirmation newsletter made subscribers excited to stay in the loop. We could hint at big upcoming news or promise benefits to subscribers in the future. But a reconfirmation email is a good way to prune iffy contacts from a list by requiring action to keep receiving emails.
Tip #6: Respect Our List
Now that we have a list full of subscribers interested in our work, we want to respect those subscribers. It should go without saying, but just in case…
- Don’t sell or share our list with others.
- Don’t send spam. Ever.
- Only send mail for what we told them we’d send.
For an example on that last bullet, if we told subscribers we’d send email once a month, we shouldn’t email more often than that other than for rare exceptions. Or if we told them they were signing up for news on our new releases, we shouldn’t send them every blog post too.
If we’re patient and respect our list, we can slowly but surely build up a list of subscribers who are interested in our work. Our newsletters can be our best bet at triggering sales for our new releases.
Those subscribers might be enough to help the visibility of our releases, as the surge of subscriber purchases improves our book’s ranking at retailers. They might be our most passionate fans, eager to hear our news. With the right strategy, an email list might be our most valuable asset as we grow our career. *smile*
Do you have an email newsletter list set up? If not, what’s holding you back? Do you disagree with any of my tips? Do you have additional tips for how to manage an email list? Do you have any questions about newsletters?Pin It
This is something I’ve been terrified of doing for ages. I can’t even really explain why it scares me. I tried several months ago to set up a newsletter and very quickly got overwhelmed with the website and all their options. I’m thinking I might see if my WordPress blog has an option that I can use.
Thanks for breaking this down into manageable chunks and for the good advice. I feel more confident about trying again. ^_^
Feel free to ask away with any questions. 🙂 Our options are different depending on if we’re using WordPress.COM (no plugins allowed) or WordPress.ORG (plugins usually okay) for our site.
There are several different plugins available for those latter types, and linking to a Mailchimp form from our site is an option for the former type. Good luck and thanks for the comment!
Excellent tips, Jami! I have never pruned, and I doubt I will because many people view email in their viewer pane, and so it may appear that the email has not been opened, and yet it’s been read. And like you, I don’t ask people to jump through hoops or entice through freebies. I want people to subscribe for the content and news–as you said, quality first.
Great point about how many email systems have a “preview” function that might not trigger an “open” flag either! I know Mailchimp encourages its users to delete subscribers that haven’t “opened” an email in X number of months, but I disagree with that policy for that aspect of “but how do you know they haven’t opened an email?” risk.
As you alluded to, if we’re not pushy about our signup process to begin with, we probably have less of a need to purge down the road. 🙂 Thanks for sharing that insight!
Thanks Jami. This is very timely for me. I’ve been thinking about starting a newsletter. I’ll certainly take your advise and start out on the right foot.
Yay! I hope it helps. 😀 Thanks for the comment!
Ooh very interesting! I’ll file this info away when I set up a newsletter! As for your emails, you probably realized, but I often don’t open them and just go to your blog directly to comment, haha, so I’m glad you didn’t prune me out. XD. As for your new release emails, from seeing you on Facebook and on your blog all the time, I already know what’s happening publishing news-wise, so usually I don’t open those emails either and just go directly to Amazon.ca to pre-order your books, lol. And actually, I’m so used to your Tuesday and Thursday blog post schedule that I would visit your blog anyway even if I stopped receiving the newsletters. Lol. More little points I’d like to add for this topic: This should be obvious, but I see some newsletter writers make grammatical mistakes or typos every so often. Yes, typos are hard to avoid completely, but I would naturally have higher expectations if it’s a newsletter AND if that newsletter is pretty short (as the examples I’m thinking of are). And at the very least, those typos should occur rarely, not every so often, right? Haha. Actually an example I’m thinking of is by a high profile blogger, so I would have even higher expectations for him! (I don’t read his blog or articles, though, I just provided my email once so I could listen to some self-publishing talks for free. But unfortunately I didn’t have time to watch them before the… — Read More »
Ooo! Great illustration of the problem! 😀 I just checked your stats, and the analytics say you opened 16 of the 100+ newsletters (mostly blog posts, obviously 😉 ) I sent last year–yet you read (and comment on!) most (maybe all?) of them. LOL!
So another issue with deleting subscribers is that those same readers might follow us on social media and follow our links from there. That means, as you alluded to, just because a reader doesn’t catch up with us through our email every time, that doesn’t mean they’re not interested in hearing from us.
And that’s great feedback for authors on quality control issues with our newsletters. 🙂 Yes, grammar and craft issues can create a poor impression, and unfortunately, technical issues can make us look bad too. (I know my system has double-sent a couple of newsletters over the years, but it was rare–thank goodness! Sometimes technical glitches just happen. 🙁 )
Wow! about that guy on FB. I don’t follow the typical non-fiction rules (AP guidelines) here consistently, much less on FB. Rules that affect a sentence’s meaning or a reader’s ability to understand–such as grammar? I’m all for following those rules in most cases (making allowances for voice, of course). But in a case where a choice doesn’t affect the meaning at all? Yeah, no. LOL! Thanks for sharing your experiences as a newsletter reader!
Lolll!!! The story of my stats was hilarious. XD
Oh definitely I should allow for some human and computer errors. It only starts making me frown if the same error happens often (or if it FEELS often!) Speaking of, the blogger I mentioned in my comment sent me a duplicate email again today, as if to help demonstrate my point, lol. XDD. But I’m more forgiving of him since I like his personality and thought his eBook was very informative, for such a cheap price.
About making MANY slips in typos, etc. (which may indicate sloppiness rather than just inevitable errors), I think maybe for some very popular bloggers, they feel that since they have such a large fanbase already, they can afford to make mistakes and people will still follow them and be interested in them. And therefore they don’t pay as much attention to typos and other little things like that. :/ So I’m really glad that though you are a very popular blogger yourself, you are still very conscientious about getting zero or at least close to zero typographical errors! Seriously, I think your blog posts are some of the most error-free posts I have ever seen, and you know I read all your posts, haha, so I know you must have put in a lot of effort to avoid typos and I really appreciate that. 😀
Yes, I cut people some slack in blog posts or newsletters, but as you said, too many just give the impression of sloppiness. :/
Aww, thanks for the positive feedback on my general lack of errors! My most common issue is a missing word–and that’s both for blog posts and my stories. Luckily, I have great beta readers and editors for my stories, but my blog posts are just me. Yikes! My first editing gig was as a copyeditor, so that made me very detail-oriented, but those missing words… *sigh* LOL! Thanks for the comment!
It’s still quite impressive that I noticed very, very few errors in your many posts over the 3 years I’ve known you, though. (Actually, somewhat more than 3 years!) 😀 Especially as you don’t get to rely on beta readers or editors for your posts!
I reread my posts several times to try to catch them, but there are mistakes in them. LOL! Thanks though–I try! 🙂
I do want to make one potential exception to the grammar/punctuation rule. As a hardcore Twitter user, because character counts are so low, we sometimes to forego grammar or our message won’t get through. Also, while I try to use standard English (without internet-ese) speak like to get my message through. An example is “ttfn” [Meaning: “Ta Ta For Now”] or “l8r, g8r*” [*Later Gator: slang for “See you later” [Also and abbreviation for the expression ‘Later Gator, In awhile, Crocodile’] Sometimes I have to get my message through via internet speak. That’s tough. I want to show those who follow me on Twitter to know- A. I’m approachable for people who don’t speak “Internet-ese.” B. I try to use good grammar/punctuation-but sometimes cheat because can’t due to compact and consise character count. C. I want my tweets to reflect my other writing as best I can Example: Sometimes I’ll delete a tweet and “Re-Tweet” to fix typos or missing words- “Say, us this based on the “Wind in The Willows” lore? I’m thinking of Mr. Toad being married…” Should be “Say, is this based on the “Wind in The Willows” lore? I’m thinking of Mr. Toad being married…” Other Twitter users make the same error- “Whole Foods’ restriction on employees taking photos or video is overruled.” Should be “Whole Foods’ restriction on employees taking photos or videos is overruled.” Or “”Whole Foods’ restriction on employees taking photo or video is overruled.” Should be “Whole Foods’ restriction on employees taking… — Read More »
Thanks for sharing, Taurean! And I agree–the character length and inability to edit tweets often makes Twitter a special case. 🙂
What would you suggest an author use to collect names for contests? I understand the whole quality over quantity thing. I’d want people to enter a contest without having to sign up for my newsletter.
Do you mean, how should an author know who’s entering a contest? Rafflecopter contests make that easy, as they collect the entry information for us. (And we could set up any “tasks” we wanted for Rafflecopter entries: following on social media, sharing links to our books, adding our book on Goodreads, leaving a comment, etc.–things that don’t need to be kept “clean.”)
I could also see doing a separate contest-entry email list, where readers sign up for a special list (so we’re not mucking up our main list). Then we could use that list to announce the winners and/or give a deeper introduction and sales pitch for joining our normal list.
Was that your question? If not, just let me know. 🙂 Thanks for stopping by!
This is very good thinking. There are lots of books, videos and courses designed to “Get More eMail Subscribers.” Usually they do not talk about the quality of the subscribers and certainly no discussion of eliminating names. And I have not heard much about the cost of carrying thousands of marginal subscribers. “eMail is free. Right?”
Very nice startegic thinking.
I had to face the pay-for-email issue recently, so it was on my mind. LOL!
And you’re right, there’s too much “advice” out there that focuses on quantity and not quality. I’ve seen authors add me to newsletters for leaving comments on their blog or just because we’d emailed in the past. It’s definitely not cool behavior. *sigh* Thanks for the comment! 🙂
[…] Author Newsletters: 6 Tips for Smart Strategies by Jami Gold […]
[…] Author Newsletters: 6 Tips for Smart Strategies by Jami Gold. So behind on mine…Got locked out of MailChimp, too. *groan* (Having more than one Google Authenticator can get messy! Wah!) […]
Excellent tips as usual, Jami. I have two email lists, one for writers and one for readers. Long story; don’t ask. *smile* Anyway, I have no problem reaching out to my readers, but for some reason I’m hesitant to reach out to the writers’ list. Which is silly. It’s a much bigger list. But part of me thinks they only joined for the freebie and they don’t want to be bothered, even though when I’ve reach out in the past (I think I’ve sent two emails in two years) they’ve appreciated hearing from me. So here’s my question: I was thinking of making the switch from Jetpack to Mail Chimp (where my lists reside) for blog post alerts so they get used to hearing from me on a regular basis. Do you think it’s a smart move? Or should I leave well enough alone?
Essentially, I have those two same lists here, as my “blog post” newsletter is mostly writers, and my “new release” newsletter is targeting readers (who might also be writers, but that’s a separate thing).
As for your question, if your blog posts are geared toward writers (mostly), I think it would make sense to combine your blog post alerts with your writer list. If the blog content is similar to the writer-focused freebie, I bet you wouldn’t get much push back (some might have even thought they were signing up for blog posts!). 🙂
You could always send your writer list a heads-up to let them know. I’d give them a taste of what they could expect (content, frequency, etc.) and instructions for how to unsubscribe if they’re not interested.
You could say, “If you don’t want to hear about my blog posts but want to stay on my notification list for big writer news, let me know, and I’ll keep your email off the blog post list.” Or if you’re worried, you could reverse that and say, “Hey, I hope you enjoyed (freebie). If you’d like to see more help for writers, click here to sign up for my blog posts.”
I hope that helps. 🙂 Good luck and thanks for the comment!
[…] trying and Frances Caballo tells how to set up your Goodreads author dashboard. Jami Gold offers 6 tips for creating successful author newsletters, while Janet Reid suggests creating micro-newsletters for those with small email lists and limited […]
Great minds run in the same direction. I blogged about this very thing today. Thanks for the excellent tips!
And a word about folks signing others up without their knowledge or input. I just had that happen. I know this person “knows” better and her unprofessionalism not only surprised me, it disappointed me.
Ugh. So true. I had one definitely-knows-better author sign me up for her newsletter just because I left a comment on her blog. Like you said, I was so disappointed that she would choose to go that route. *sigh* Thanks for stopping by (and yours was a great article too!)!
Thanks for all your great information.
Here’s my situation and question. I just started a website at wordpress with the entire desire of collecting emails for new releases. I’m looking at MailPoet for a newsletter sign-up. Is it as easy as it appears? I’m hesitant to jump in with both feet incase I mess it up (gulp).
I use MailPoet, and it’s been a while since I set mine up, but I don’t remember running into any problems. Feel free to contact me with specific questions if you run into an obstacle. 🙂 Good luck!
Very timely Article/Post. AI (artificial intelligence) has truly indeed its weaknesses. And you have well analyzed the ‘voids’. Thank you for shedding lights on these gaps. I add even one, as you encourage the Readers to enhance your Article typically at the end paragraph with so many ‘?’ signs. I saw while emailing to several potential readers of my book that they — intentionally or not — use Google Image PROXY which hides their location in World Map (& even seemingly the read duration). For example, none of my ‘readers’ were staying in China but the Technology I connected was showing even the same city BEIJING in all those cases. (And as far as read duration is concerned, I often saw a typical number 18 seconds. Which I can’t believe for a large number of recipients.) I realized that the Technology I hired had had no fault on its own, and that, it was the Gmail address system which provided these Recipients— by choice or default — a chance to ‘deceive’ my tech in at least 2 parameters. It seems (at least to me) that the Internet is on the way to becoming as sophisticated as the game of CHESS. So what I now use/experiment (for the same purpose of the Book-marketing Newsletter online) is: A COMBINATION OF 3 MEDIA — 1) E-mail 2) Facebook 3) WhatsApp You can handle 3 Newsletters at the same time (just “tweaking” or variations in presentation, rather than the main content). This is because… — Read More »
Thanks for sharing your insights and experience! I don’t have experience with WhatsApp, so it’s interesting to hear about how you use it.
You’re right that although we might not want to rely on platforms we don’t own, we certainly can use them if we have them. 🙂 And you’re also right about how it’s often a good thing for people to see our message multiple time in multiple places/platforms. People often need to see a message multiple times before they act. Thanks for chiming in!